Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays)
Orders places on Holiday or Weekend Days will be processed the following business day
Orders with Standard Service are processed within 1-3 business days
Order with Express Service will be processed the same business day if the order is placed by 2:00 PM EST
We're sorry, we are currently unable to accept orders that are billed to or shipped to destinations outside the Canada. To find Aveda products near you visit our Store Locator.
Check the status of your most recent orders by visiting our Order Tracking page. This is the easiest and fastest way to get the most current information regarding your Aveda Online orders. When you click on Order Tracking, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.
Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
Lost or Missing Orders
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
Check with neighbors and family members
Look around the delivery location
Check for notice of attempted delivery
Contact the carrier directly who can assist further
Note: Aveda Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Aveda Online Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) no longer available.
Difficulty in processing payment information.
Cannot ship to address provided.
A duplicate order was placed.
Cancelled due to a customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Aveda Online Customer Service at 1.800.644.4831 or via email.