Customer Service FAQ

How do you pronounce the word Aveda?

The correct pronunciation of Aveda is "a-váy-duh".

Do you perform testing on animals?

Aveda does not conduct animal testing, nor ask others to do it on its behalf, except when it is required by law. We fully support the development and global acceptance of non-animal testing alternatives and are committed to helping end animal testing in the cosmetics industry. We have been committed to this since our founding in 1978.

Is Aveda Vegan?

Although Aveda products are not certified Vegetarian or Vegan, the majority of our retail products contain no animal-derived ingredients. A small number of products may contain beeswax or honey.

What is your Mission Statement?

Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world.

How do I locate an Aveda store, salon or spa?

By clicking here you can search for Concept Salons and Spas or Experience Centers in your area.

How do I get information on investing in Aveda?

Aveda Corp. is a wholly owned subsidiary of the Estée Lauder Companies Inc., a publicly traded company. The NYSE symbol for Estée Lauder is EL. For financial information and an annual report, please visit Estée Lauder online at www.elcompanies.com.

How do I get a list of ingredients for Aveda products?

We will be happy to provide ingredient listings for any of our products. Please do not hesitate to contact us with the names of the products you are interested in and we will be happy to assist you.

What is Aveda doing about REACH, the new EU chemicals regulation?

Click here to learn more about REACH ? for Consumer, Web Site, and Media Responses.

Can I get a Gift Card?

Aveda Consumer Relations will be happy to take your order for gift cards in the dollar amount of your choice; please call 1.888.772.8332. This gift card may be presented for payment for purchases only at Aveda Experience Centers and participating Aveda Salons and Spas* in the United States. This gift card may be used to purchase merchandise or services but may not be exchanged or redeemed for cash. This card does not expire and does not contain service fees. This card cannot be exchanged or redeemed for cash except where required by law. For balance inquiry, or to report a lost or stolen card, please call 1.888.AVEDA23. To find a location please visit the find a location section of aveda.com.

*Aveda Salons and Spas are independently owned and operated; call first to ensure this card is accepted.

What if I lose my Aveda eGift Card?

We are not responsible for lost or stolen gift cards. At our sole discretion, eGift Cards will be replaced if lost or stolen, only with proof of purchase. Notwithstanding the foregoing, only unused balance of lost or stolen cards may be replaced.

Is Aveda part of Estée Lauder?

Yes, The Estée Lauder Companies Inc. purchased Aveda in 1997.

How do I carry Aveda products in my salon/spa?

We partner with salons and spas that share our vision?respect for the Earth, passion for the best creative and technical work, and nurturing, high-touch care. If you'd like to join us, start the process here.

Whom do I contact regarding corporate giving?

Aveda Corporation focuses our corporate giving program on non-profit organizations working to protect the environment and community-based organizations working with those in need. At this time Aveda is not accepting proposals. Please check back periodically for future funding opportunities.

I'm not receiving my email newsletter; or My Internet Service Provider filters unwanted email and spam. Could these filters block email that I wish to receive?

Yes, they may. Spam filters can restrict wanted email as well as unwanted email. If your Internet Service Provider (ISP) or email client filters or blocks email, it may be affecting email you wish to receive. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. You can also add our email address (aveda@e.aveda.ca) to your address book. This will ensure that all future correspondence regarding your Aveda Online order will be accepted. If you have further questions, please contact us at 1.800.644.4831.

Some helpful tips:

If your provider is AOL:

Open the email message.
Click "Add to Address" icon.
The name and email address from email are pre-populated in the Add Contact pop-up.
Verify that the information in these fields is correct.
Click "Save".

If you use Yahoo Mail:

Open the email message.
Click the "Add to Address Book" link on the far right.
The address will be automatically entered into your Yahoo! Address Book.

If you use Hotmail:

Open the email message.
Click "Save Address(es)" at the top of the message header.

If your provider is MSN:

Open the email message.
Click "Save Addresses" on the right.
Select the check box next to the address you want to save. You can also make changes to the contact information.
Click "Save".

CAN I RECEIVE A DISCOUNT ON MY AUTO-REPLENISHMENT ORDERS?

Sign up for auto-replenishment orders and receive a 10% discount on the second and all subsequent orders of the auto-replenished product at Aveda.ca. Offer available only to Canada residents and only at Aveda.ca. Discount does not apply to auto-replenishment orders placed prior to 4/11/19. Discount does not apply to shipping and handling fees; sales tax. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offer and to modify or cancel this promotion due to system error or unforeseen problems. Offer is subject to change without notice. Other restrictions may apply.

What is the Pure Privilege Program?

Pure Privilege is a loyalty program that rewards you with points each time you purchase Aveda products. Points can be redeemed for valuable gifts inspired by nature. Choices include Aroma jewelry, Aveda products, a hair cut at a top salon or luxurious spa treatments?? or a spa holiday for two. Learn how to enroll here or find participating locations.

How do I join the Pure Privilege Program?

Join today at a participating location to start earning great rewards. Find participating locations here.

How do I earn Pure Privilege points for my online order?

Starting in late May 2008 Pure Privilege members can earn points for their online orders when the pure privilege member number and name (as it appears on the Pure Privilege card) are entered in checkout. At this time, only members in the program can earn points. To enroll in the program, please visit your nearest participating location. Click here to learn more about joining the Pure Privilege program.

How do I write a product review?

We're thrilled to hear your feedback. To write a review, visit the product page and click "Write a Review." You will be asked to login, or if you are a new customer you will need to register on Aveda.com. After you fill in your review submission form, simply submit. Reviews that follow the Review Guidelines and Aveda.com Terms & Conditions should appear within 72 hours.

Why is the Aveda mobile site(http://m.aveda.com) not completely optimized for my Blackberry?

Often this problem occurs when a Blackberry doesn't have Style Sheets supported. To check and see if your blackberry has Style Sheets turned on, please follow these steps:

1. Enter your Blackberry's web browser
2. Press the Menu button
3. Scroll down and select "Options"
4. Click on Browser Configuration
5. Make sure that Support Style Sheets is checked. If not, check it and save.

Do Aveda products contain parabens?

At Aveda, we are guided by a fundamental philosophy where health and safety are our first priorities. Delivering a microbiologically safe product to our network is one of our most important commitments. Aveda's mission and principles, on which the company was founded, have always steered us toward preferring pure flower and plant essences to petrochemicals. Because the Company constantly targets and tracks expanded use of plant-derived content in its formulas, Aveda has been actively researching plant-based alternatives to parabens and phasing in the removal of parabens from its formulae. We no longer manufacture any products formulated with parabens.

Do Aveda products contain sulfates?

We do not use SLS or SLES in our shampoo. However, we do use ammonium lauryl sulfate, coco-babassu sulfate and many other surfactants derived from babassu, palm and coconut. These are all foaming ingredients used for cleansing and so have similar functions and names. The difference is the starting materials used to make these foaming ingredients. Aveda always uses plant (coconut, babassu or palm) for these foaming ingredients where other companies will use petroleum or animal by-products. When the foaming ingredient appears on the label of a product, there is no way to know which starting materials were used although the foaming ingredient name will be the same.

Using Aveda's exclusive Babassu Betaine technology, Aveda has offered sulfate-free shampoos since 1996 and currently offers 7 shampoos formulated without sulfates: Invati Advanced™ Exfoliating Shampoo, Invati Men™ Nourishing Exfoliating Shampoo, Scalp Benefits™ Balancing Shampoo, Damage Remedy™ Restructuring Shampoo, Dry Remedy™ Moisturizing Shampoo, Be Curly™ Co-Wash and Men’s Pure-formance™ Shampoo. Aveda also currently offers 4 sulfate-free skin cleansing products: Outer Peace™ Foaming Cleanser, Pure Comfort™ Eye Makeup Remover, Botanical Kinetics™ Purifying Creme Cleanser, and Botanical Kinetics™ Purifying Gel Cleanser.

Do Aveda products contain gluten based ingredients?

We appreciate you inquiring about the ingredients in Aveda products. We regret we do not have a listing of Aveda products that are gluten free to offer you. We apologize for any disappointment this may cause you.

Consumers will find ingredient listings on our primary packaging material, in accordance with FDA regulations, using names which are standard throughout the cosmetic and fragrance industry. Because of the vast number of raw materials from different sources, it is not possible to guarantee that our products are completely free of any of the grains specified.

We are happy to provide the ingredient listings for any Aveda product you are interested in using. Please contact us at ConsumerCare-US@gcc.aveda.com with the specific names of the Aveda products you are interested in. We recommend reviewing these listings with your physician.

We invite you to call Aveda Customer Relations at 1.800.328.0849 to discuss any questions you have.

Why does Aveda not have allergen statements on their packaging?

It is imperative that consumers be aware of their personal ingredient sensitivities and take proactive measures in their beauty regimen. Prior to using a new product we recommend thoroughly reading and understanding the ingredient listing for that product.

We would like to take this opportunity to reassure you that Aveda products are formulated under strict guidelines, and are carefully safety tested. However, you are undoubtedly aware that some people experience individual sensitivities to a great variety of things that are almost always present in one's environment - diet, clothing, medication, etc. These personal sensitivities do not detract from the excellence of a particular product but may indicate there is something in the product to which the individual is sensitive.